![]() Another temporary fix involves keeping all mailbox folders collapsed instead of expanded.įor users unable to implement the aforementioned solutions, Microsoft advises against certain online actions in Outlook. The company suggests reducing the number of folders with subfolders to under 500, with a maximum of 450 nested folders during the ongoing investigation. In response to this newly acknowledged problem, Microsoft is actively investigating the issue and has offered some tips for affected customers to work around the email sending problems. Microsoft addressed a similar 500-folder limit issue in the past, specifically focusing on shared folders but neglecting the scenario occurring within a user's primary mailbox. ![]() When attempting to send an email using Outlook Desktop, affected users encounter an unexpected Non-Delivery Report (NDR) displaying the error code 0x80040305. However, Microsoft seems to have overlooked cases where users might have an abundance of folders in their primary mailbox. This problem appears to be connected to an older issue related to mailboxes with over 500 shared folders, a limitation that was lifted in 2019. Microsoft has recently acknowledged a new issue affecting Outlook for Microsoft 365 users, leading to email-sending problems for individuals with an excessive number of nested folders.
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